Fanatical Support Testimonials
At BOSS International, we are 100% committed to supporting our customers - making certain that they are staying productive using our products in their work. That is our number one goal as a company.
The tech support department was exceptional.
Recently we were tasked with mapping the pre and post construction floodplains relative to road projects we are designing. We attempted to use a different software to build the mapping with limited success. With our project deadline fast approaching, we contacted BOSS International. Using the online training videos and help from RiverNET tech support we were able to easily complete the projects. The tech support department was exceptional. Without their help, we would not have completed the projects as timely as we did.
We are impressed with the overall organization of the RiverNET software. It is easy to learn, versatile and has an ability to accurately map floodplains. The import/export capabilities to and from HEC-RAS software made it easy for the project engineer to communicate their results to the mapping model. Its added function of creating GIS elements at the same time you create CAD results is also a nice feature.
Again, many thanks to all of your staff. You were exceptional.
Tom Baumburger
Engineer
North Charleston, SC
RiverNET is a great tool for performing river hydraulics and floodplain studies.
RiverNET is a great tool for performing river hydraulics and floodplain studies. The ease of entering data has saved me considerable time, and the choices of output result in professional reports. Creating accurate and report-ready floodplain maps are as easy as clicking the mouse.
I am especially pleased with BOSS International 's technical and customer support. Questions are handled in a very timely manner, and solutions to technical issues are always addressed. Customer support is one of my biggest criteria in doing business and BOSS International ranks as high as anyone for that.
Douglas J. Trieste, P.H.
Hydrologist
Breckenridge, CO
Customer support is top notch with solutions via phone, emails, or live interactive demonstrations.
I have used RiverNET on dozens of civil engineering projects in the last 2 years. It has saved us a great deal of time in mapping floodplain and floodway boundaries. We have frequently contacted BOSS International for customer support who have done an outstanding job helping us. Customer support is top notch with solutions via phone, emails, or live interactive demonstrations. Thank you BOSS International for a great product and great customer service.
Dean Wilkinson
Oak View, CA
I think your technical support is the best that I have seen.
I think your technical support is the best that I have seen. Your people answer my questions very quickly. This, to me, is very impressive and helpful. This is very helpful in my learning.
Thank you again.
Doug Robertson
Civil Engineer
Huntsville, AL
...invaluable to our company.
We have established a new civil engineering firm approximately 2 years ago. We have purchased new software for all applications, and the software we purchased for modeling flood studies was RiverNET. He met with our staff over a 2 day period for software training that was invaluable to our company. We have had a few issues with learning the software, and the follow up technical assistance has been with an almost immediate response. We have enjoyed the new relationship with BOSS, and are now looking into purchasing their StromPack package. I would highly recommend RiverNET software to other engineers.
Paul Oglesby, P.E.
Civil Engineer
Madison, GA
...a wonderful job...
As I always say to everyone in our field that no one can match the BOSS International technical support and I love that. I really appreciate you people’s feedback. Actually I got a call from one of your tech support person and she did a wonderful job explaining the solution of the problem. I was impressed.
Imtiaz Shah, Ph.D., P.Eng.
Hydraulic Engineer
Brampton, ON
CANADA
...support provided by BOSS to be very quick and effective.
I've found the technical support provided by BOSS to be very quick and effective. This timely assistance is critical to keep our projects moving forward on a day-to-day basis. Thanks!
Amy Pryse-Phillips, P.Eng.
Hydrotechnical Engineer
St. Johns, NF, Canada
I would highly recommend BOSS to anyone.
Customer service and technical support, etc, is the most important thing to me in a business. Unfortunately, it is terrible in so many businesses.
However, I am very impressed at the support I have received from BOSS International. BOSS has been diligent in responding and helping me with program issues. He is out of town this week and yet he still made an effort to respond to my emails—even to simply say he is out of town doing training and that he will try and get to my questions during a break. Wow! His hotel didn't have broadband, and he made an effort to find a place that does so he can download files. That type of service goes a long way with me, and is so impressive, that it inspires me to strive to do the same with my clients. I would highly recommend BOSS to anyone.
Doug Trieste, P.H.
Breckenridge, CO
I will continue to support BOSS...
Thanks to you and your staff for their continued efforts in tracking this problem down. I really appreciate it the time it took and the speed at which the solution was made. I will continue to support BOSS and promote the software as it certainly has helped me with the work I do.
Jacob Rod, P.E.
Project Manager
Tucson, AZ
BOSS's technical support was very helpful and got us up to speed quickly.
We purchased StromPack a few years back. At the time we needed quite a bit of technical support to get up to speed on the program and to find answers to some of the aspects of the program we felt were not working correctly. BOSS's technical support was very helpful and got us up to speed quickly. We typically use this program once or twice a year and will continue to use it when we need to model stormwater systems..
Ron Wise
Director of Engineering
Concord, CA
...you zeroed in on my problem and resolved it.
I must say how impressed I am with the speed with which you got back to me, and more important how skillfully you zeroed in on my problem and resolved it. Your demeanor on the phone is excellent and you are friendly yet business-like. Thanks for giving me his e-mail. I am not sure what all you do there but I am sure your boss(es) values your service to folks like me.
Thanks again.
Kenneth L. Wilson, P.G., C.E.G.
Principal Geologist
Altadena, CA
In this world of poor service you guys stand out like a beacon.
Who do I contact to sing the praises of your organisation? In this world of poor service you guys stand out like a beacon. We seldom experience such prompt responses and even more seldom get such very effective solutions to problems. Whenever I deal with BOSS my standards are reset.
Jacob Brooker, PrEng
Specialist Engineers
Johannesburg, South Africa
The customer support from BOSS International is unsurpassed!
As a long time user of BOSS International RMS products, I would like to express my complete satisfaction with the RMS products. I have been involved with the input and analysis of HEC-2 and HEC-RAS for over 14 years. With BOSS RMS the process of inputting cross sections has gone from a multiday task to a few hour without the human errors. The ability of RMS to quickly and easily model all kinds of hydraulic situations from bridges, multiple culverts, floodplain encroachments, and multiple flow rates has saved me many hours of work. RMS' floodplain mapping allows us to quickly and accurately show Floodway Encroachments to help us process FEMA's LOMA, and CLOMA submittals.
The customer support from BOSS International is unsurpassed! They have answer every question quickly and professionally. Of all of the software programs I have used, this one has been the best performing and best value for my money.
Kenneth R. Krieger
Senior Designer
Anaheim, CA
...advice and guidance has enabled us to meet tight schedules...
I just wanted to drop you a line to let you know how much I appreciate your superb customer support of RiverNET. The Tulsa District Corps of Engineers has been using this product extensively and the support you have furnished us is the best software support I have encountered. Your timely advice and guidance has enabled us to meet tight schedules and develop good graphical products for our customers. Your organization is a model of how things should be done.
Scott A. Henderson, P.E.
Hydraulics Engineer
Tulsa District
Tulsa, OK
The technical support staff never let me down.
I wanted to express my appreciation for a superior product. Our company, Landmark Design Associates, thrives on a broad knowledge of engineering principles and state of the art computer programs to provide our clients with the most accurate and efficient engineering design. As an engineer for a fast growing consulting company, I've had the pleasure of using some of the best computer programs available. This program is very powerful and allows hydrologic design not only to become simpler, but more enjoyable. But with all new programs, I've had my fair share of questions. The technical support staff never let me down. I always receive a prompt and professional response. I want to sincerely thank everyone on the technical support staff for your efficiency, knowledge, and friendliness.
Corey Gutherie
Buford, GA
...actually deliver on their support service claims.
I would like to state that my experience, albeit limited, with the support personnel at BOSS International has been a wholly satisfactory one. The occasion of my need for computer assistance occurred after receiving a copy of modeling software on loan from BOSS for evaluation purposes. A colleague and I encountered several problems in attempting to install and run the program. These problems stemmed from deficiencies with our own computer hardware and were neither simple to diagnose or solve. However, through each step of the installation process, Mr. Thomas J. Pecotte went to great lengths to help us—constantly staying in communication, promptly returning our frequent phone calls, an even going so far as to provide us with third-party utilities via the BOSS electronic bulletin board system. In my experience, I have found few computer products companies that actually deliver on their support service claims. I believe that BOSS can be counted as one of these few.
Brian J. Levine
Graduate Engineer
Nederland, TX
It is a direct reflection on the commitment of BOSS International.
While great companies are conceived on a daily basis, it is the personal attention that enables them to succeed. I truly appreciate all of the hard work and personal attention that your tech support team puts into their work. It is a direct reflection upon the commitment of BOSS International.
David W. Delemos
Sacramento, CA
...their response time is phenomenal.
BOSS International ’s technical support is accessible through a variety of media and their response time is phenomenal in comparison with similar software products.
I will continue to use BOSS International ’s software products and would highly recommend the products to any environmental professional.
Colleen Costello-Walker
Doylestown, PA
The level of support that I have received from your technical support staff is extraordinarily high.
A point which is of critical importance to software end users—the level of support that I have received from your technical support staff and others at BOSS is extraordinarily high. I am certain that if I were in your shoes, I would have driven me crazy. Your hours are very good, your website is well done, and the fact that I found someone in on weekends is unheard of. All of this and your cheery attitude has helped me persevere during our very difficult development period.
James W. Roberts, P.E.
Carmel, NY
For once, I don't have a question.
For once, I don't have a question. I wanted to pass on my thanks to you and your staff for your patience, help and good attitudes during my very tryiny period of getting RMA2 to run. Once I figured out about the limitations in node and elements quantities, it solved many problems. Again, thanks to you and your staff for your help.
Lise Pederson, P.E.
Pasco, WA
